At VoIP Innovations we are constantly looking for ways to add value-added services for our customers. We understand that business needs vary and end users require differing options. One option that we have received repeated requests for is Conference Lines. We are pleased to announce that this feature has now been added. We have attempted to keep this as simplistic as possible in both execution and billing. Conference lines solve the problem of needing to have multiple people on the same call. Perhaps your end user wants to have a dedicated number that several family members can get together on. Or maybe your business clients often need to discuss matters in a phone conference environment. By purchasing a dedicated number as a conference line (or enabling the feature on an existing DID) you are able to meet this need for your customers. No unnecessary configuration is required by you--we do everything for you thus saving you valuable time. With our Conference Line feature, you have the ability to secure the line with a customizable Personal Identification Number (PIN) (maximum of eight digits) or set it to be pinless. With a PIN, only users that have the code can enter the conference. Only Local and Toll-free DIDs have the ability to set up for the Conference Line; International DIDs do not support the Conference Line feature.
To enable the Conference Line feature on an existing DID on your account, hover the DIDs tab, and select My DIDs->My Local DIDs (or My Toll-free DIDs). Use the search filters to locate the desired number and click the pencil/paper icon to launch the edit window. Click the Conference Line
tab at the far right and change the radio button from 'Disabled' to 'Enabled'. Once you set the radio button to 'Enabled', another text box appears allowing you to enter a PIN. This field is optional and can be left blank if you do not wish to enable the PIN. If you want to use this option, enter your desired digits; this field accepts only numbers (maximum of eight). You cannot use letters or special characters as these numbers represent the digits the caller will press on their phones to access the Conference Line.*Please be aware that you can only enable one feature at a time on a given DID. Since we have Fax-to-email, Forwarding, Failover, and now Conference Line features, you can only have one of these enabled at a time.*
If you attempt to configure a DID for the Conference Line Feature and one of the aforementioned features is already configured, the 'Update Conference Line' button will be grayed out. The same holds true for the other features. You will need to disable the current feature configuration in order to change it to something else.
Keep in mind that as with many changes in the Back Office, propagation time is required for these changes to take effect.
If you are purchasing a new DID from the orders page in the Back Office and want to set up the Conference Line at the time of purchase, you can do so directly from the Shopping Cart. Use the drop down menu under the Service
heading and select the Conference Line option. Once you select this service from the drop down menu, you will see the same text boxes as if you were configuring from the edit DID window as previously outlined; namely, the Enabled/Disabled radio buttons and the PIN text box. Make your selections and click the 'Save Information' button.
Just like configuring a DID for the Conference Line feature is simplistic, so too is the billing. Calls for this feature are billed based on per minute rate of the Tier of the DID (Local DIDs) multiplied by the number of lines connected and minutes used. As an example, if you had a DID set up for a Conference Line and the per minute rate was .002 and you had five callers connected to a call for 15 minutes, the charge for the call would be
15 x .002 x 5
or a total of .15 (this example is for illustrative purposes only; your billing will differ). If you are familiar with our CDRs in regards to Fax-to-email or Failover feature, you should have no trouble recognizing the billing for the Conference Line. Please also note that there is also Monthly Recurring Charge (MRC) of $1 per DID associated with this feature in addition to the normal MRC for the number. For example, if the normal MRC for a DID is .75 and you add the Conference Line feature to that DID, the MRC is
.75 + 1.00 or $1.75.
When using the Conference Line feature, you can press certain digits on your phone to raise and lower volume. Specifically, press 4 to lower your own mic volume and press 6 to raise the overall volume of the line.
To enable Conference Line on an existing DID, hover the DIDs tab and select My DIDs->My Local DIDs or My DIDs->My Toll-Free DIDsUse the search filters as needed to locate the desired DID and click the pencil/paper icon to open the edit windowClick the 'Conference Line' tab within the edit window to configure the DID for Conference callingThe PIN text box will not be visible until you set the radio button to 'Enabled'; don't forget to click the 'Update Conference Line' to ensure your changes take effectYou can only have one feature per DID enabled at a time; all other options will be grayed out as shown belowYou can also configure a Conference Line in the Shopping Cart when purchasing a new DIDThe Conference Line radio buttons and PIN text box will appear once you select Conference line from the 'Service' drop down menu